In their eleventh year of specializing in phone service for students in Israel
Talk'n'Save was practically the first phone rental for Israel company to offer package plans for users, where a bundle of minutes per month would be purchased, and overage fees charged when a client's usage exceeded the package. While customers can of course check on their usage throughout the billing month, many customers do not keep track - and many customers end up spending considerable sums on overage fees.
"Our clients' best interests are our best interests," said Avigdor Factor, assistant to the CEO. "So we've recently been contacting those students whose bills have been running into overage, and we've suggested switching plans to reduce fees - and reduce their bills." By email and by phone, students or their parents were informed that their bills could have been much smaller, and more realistic plans were suggested.
"The feedback we are getting from the students is amazing," Factor says, "and it's a win-win situation."
Previously, Talk'n'Save has lowered rates during customers' rentals, ran promotions and specials, but the current personalized assistance being offered is truly indicative of their policy of putting customers first.
Talk'n'Save offers cellular phone and SIM rentals for students and tourists to Israel and the whole world (such as China , USA , England
